Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. Add 2 to 10 items from the same seller to your cart. Cookie Notice Either way, you will probably have to try to prove that you shipped it correctly and working. Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what you've ordered. Show more. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . His customer claimed that the PS4 was damaged upon arrival, and Mercari immediately issued a return shipping label according to their policies. I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. When a buyer requests a return, well ask for some photos of the item. Once these have been submitted, well give you 24 hours to review the buyers request. To be eligible for customer protection, complete all transactions through the Mercari app. We hear you and changes are coming. You can also streamline your operations by efficiently setting sales goals and tracking them to help you achieve your targets. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. Items that are prohibited, harmful, or unlawful are not returnable. Here are some tips on avoiding returns: Proper lighting can make sure the colors and condition of your item are accurate. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! This is the method that you are going to use if you receive mail at your address that does not belong to you. You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". Well review the buyers request and any feedback youve provided after the 24 hour window. The postal services link is kinda trash. Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. If you have opted to handle the shipping yourself, you'll need to . So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. If you end up getting money from the shipper. Method #1: Write "Return To Sender" On Envelope/Package. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Make sure to commence the refund procedure through Mercari, as well. An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post or ParcelPoint location. Where to Get Shipping Mercari Shipping Boxes FWIW, I will ship it to the customer If they still want it. The line is open Monday through Friday from 9am to 5pm PST. You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. Note: If one item in the bundle sells before you've received a . Report. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. So, this is weird.I got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. Get Directions. When a return is approved, Mercari provides a free shipping label to the Buyer. Scan this QR code to download the app now. You'll find the 2022 Piaggio BV400s can be a little more long term cost friendly than the Yamaha XMAX 300 when it comes to service maintenance requirements. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. There's also a $2 fee if a direct deposit . 6/ Here is where things get complicated. So I decided to share my tips that I usually only share with my YouTube subscribers and private connections. And why it's being sent back. Are you sick of waiting in lines? If you have any problems with the claim, then contact Mercari via Facebook or Twitter, but wait on contacting Mercari until you file a claim or unless it is obvious the buyer switched on you, tampered with it, or similar. Or does the post office hold it until the buyer pays the extra fee? My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. They bill the sender by policy. Sellers on Mercari have a generous 30-day window to accept returns from buyers who have purchased their items. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. So are most of our apps users! For more information, please see our Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. Create an account to follow your favorite communities and start taking part in conversations. Return to Sender is a 2015 American psychological thriller film directed by Fouad Mikati and starring Rosamund Pike, Shiloh Fernandez, and Nick Nolte. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. I receive and answer questions about Mercari on my. Mercari may not return damaged items deemed as hazardous during transit. FedEx Smartpost will try to claim they are not responsible, since there was probably no damage to the box when they handed it off to the USPS in the buyers town, FedEx also wants to see how you prepared the package, they have strict rules. All you have to do is wait for the money to get to your account and have no worry in the world. Privacy Policy. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. processed by Mercari in line with e-commerce requirements and in accordance But it was! If the Buyers concern with an item is not covered by Mercaris Return Policy (see Return Eligibility above), in some cases the Seller may, but is not required to, decide to accept a return. Archived post. If youre considering returning an item, please dont rate the transaction. The average hold time on the line is about 15 minutes. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Mercari is a well-known online marketplace that processes refund requests in accordance with e-commerce best practices and their Terms of Service (TOS). Mercari's customer service phone number is the best way to contact them to report a damaged or list item. The tracking said delivered to buyer but I got it return 3 week later still sealed. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. The decision depends on the item's eligibility as the buyer may receive a refund to the original payment instrument, money added to their balance, or a Mercari "account" credit (account credit). Make sure that you do not open the letter or package that . Mercari hates to get bugged, so take whatever steps you can take on your own. Have all the necessary information ready before you make the call. You can take photos of any flaws and add them in the listing description. Next, point out any damages that are easy to see. Still not a bad return. What to do if you got scammed. NBA Store Returns PolicyWhat Items Are Refundable? Once a return has been delivered, you'll have 24 hours to review . Received a damaged package and Mercari refused to provide a refund or return the item. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. 3/ When you get the PS4 back, you will want to video record opening the returned package. Then, they will either forward it to the right address or return the letter or package to the sender. According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. Confirm the name of the seller. The returned request was authorized. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. 1099-K Reporting and Disclosure Information. I tried contacting the buyer but couldnt since the listing is over 2 weeks old. (Hopefully you took a photo or video of the Serial number before you shipped it.) Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. Mercari has to approve the return either way. The action you just performed triggered the security solution. Cookie Notice If the return hasnt received a tracking scan within 7 days of approval, the return will be cancelled and well pay the seller. I hope this helped! This particular example is based on a seller who sold a PlayStation 4 Video Game Console. Want to cancel your return request? how to respond to paranoid accusations; diferencia entre gustar y atraer; does philly cheesesteak have sauce; menards distribution centers addresses Mercari Return PolicyReturn an Item in No Time. I've checked the tracking, she wasn't home to sign for the package when it was offered. Sellers can inform Mercari about the items altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Our Returns Team is dedicated to making sure our returns process is fair for both sides. So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. Well review your request after the 24 hours has passed. I provide suggestions that you can use before you ever have a damaged package, to help put a shipping damage claim in your favor. Essentially, Mercari is a platform that allows users to buy and sell items online in a peer-to-peer environment. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. 'In honor of imnotlegolas for starting this subreddit. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? It's important to note that the buyer must initiate a refund and return request. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. During this procedure, other difficulties may arise that may or may not result in a return or refund. When you determine a products flaw, contact the company. Please be sure to keep all of your returns through Mercari. Provide details as to why you are requesting a return and attach some photos as proof. I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. The Seller's Guide to the Mercari Return Policy. No they don't. Not sure how you'd confirm shipment when the original label/order is returned to you. Sometimes things happen. If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. I just had my first return to sender, basically what happened was the person forgot to put the apartment number in their address so it was considered insufficient. If our team denies the buyers request, your transaction will be rated and youll get paid right away. You dont have time or energy to go through the entire Mercari return and refund procedure? Who can I inquire to about the issue? You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. We ask buyers to ship their return within 3 days of approval. We have helped over 300,000 people with their problems. If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. An update regarding our new shipping. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. Wondering why there was an issue w my package? https://www.mercari.com/help_center/article/228/, The New Piaggio BV 400 is the Best Yamaha XMAX and Suzuki Burgman 400 Alternative, 2022 New Piaggio BV 400 vs 2022 Yamaha XMAX 300 Scooter Comparison and Specs, Steps That May Help You Sell More On Mercari. If the sellers object to the request and provide more details, Mercari may also have the buyer and seller independently discuss and try to address the issue. 'In honor of imnotlegolas for starting this subreddit.'. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Click on the Sign and Submit button. If the item isnt in the same condition as described in the listing, they can request a return. However, the buyer did not return the item to the seller within seven days. They also return packages when they weigh to much . Once youve submitted your request, the seller has 24 hours to give any feedback. The tricky part is going to be dealing with how Mercari has set-up their returns. Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. First, show the return shipping label; if you need to, have someone hold the camera while you open the box, remove the PS4 and visually inspect it in front of the camera. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. Mercari will review the request and take appropriate action, at its discretion. Approved Returns and Refunds - Over Nominal Amount. 7. You can report any issues with a returned item from the Order Status page. Sorry, this post was deleted by the person who originally posted it. The Mercari system then determines whether the item is eligible for a return or refund. You can also e-sign and send the document to anyone using our Online Fax product. Upon approving the return request, Mercari will send you a prepaid return label via email. Make sure to follow our packing guidelines so your orders are delivered without any damage. Enter the Product name, the UPC code, or Brand to get started. Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. Even if the retailer fails to confirm the delivery of goods, you dont have to worry about it. Sign the dispute letter digitally. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your Mercari account must be in good standing. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). It's important to note that the buyer must initiate a refund . The package must be dropped off and scanned by the correct carrier. Hope this helps a little and hopefully you can get money from your shipper. Sometimes they do not and ask me to bring a jeweler appraisal. It's one thing to make a sale and another to process a return request. Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. Never use Mercari labels to ship expensive items. Avoid misleading titles or item descriptions in your listings. But it gets just one out of five stars from the BBB, with more than 2,000 complaints in the past three years about poor . 75.119.223.218 Gifts has been reported return to sender. You have to verify the products correctness within three days from delivery to be eligible for the return. Visit Website. Or does the post office hold it until the buyer pays the extra fee? with our and our You shouldn't take the loss because they messed up. I copy and pasted this detailed information asked by one of my. Go to your cart and tap "Bundle items and make offer". If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Receiving your return. (Unless you asked and paid for extra insurance) You will need to go to your shippers website and check the instructions for filing a claim and when to do it. Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. Miranda Wells is a nurse living in a small town. These boxes aren't too hard to find. Wondering what I should do hereI never heard from the buyer at any time. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. So Mercari is the sender and it will be returned to . Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. (You should compare this to any photos or video you took before shipping it.) Check out our Packing guidelines for packaging tips. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. For cases where the payment has already been released to the Seller, Mercari may refund the Buyer through an account credit which may be used toward the Buyers next purchase. Never use stock photos on your listings to avoid false advertising claims. Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Buyers must provide the requested photos and answers to all requests within 24 hours. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. . Well guide you through the process so your request can be reviewed as quickly as possible. The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire! Once you get the label, follow these steps: Pack the product. Sit back and relax while we do the work. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . bobby z soundtrack lucky you. Terms of Service (TOS). Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. Review and tap "Send offer". If the buyer needs to request a return, were here to help. Check out our Packing guidelines for packaging tips. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative The item doesn't fit the description provided. When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. This website is using a security service to protect itself from online attacks. Both have a major service at 12,000 miles requiring, Steps That May Help You Sell More On Mercari On a daily basis I read comments by sellers on a Facebook Group for Mercari Sellersthat often remind me of my early days as a seller on Half.com and eBay. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. Did you get a cancellation request from the buyer? How Does the eBay Return Policy Help You Deal With Unwanted Items? Everything You Should Know About the EZContacts Return Policy. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. All You Need To Know About the Jet Return Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. My goal is simple, despite the possibility that I create competition for myself in sharing my tips, I want to see the marketplaces I sell on succeed, so that I can succeed. Plot. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. and our shortsquirt83 4 mo. Privacy Policy. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. , please dont rate the transaction already completed ( I got it return 3 later. Reddit may still use certain cookies to ensure the Proper functionality of our platform calendar days to ship yet. Necessary information ready before you & # x27 ; s help Center has all the necessary information before! Vendors brick-and-mortar store around $ 1,500 to $ 2000 more than the listed MSRP with our and you. When they weigh to much to have the funds added to their account.. Window to accept returns from buyers who have purchased their items add them in the process! System then determines whether the item isnt in the world have 24 hours has passed by one of.... Submitted, well ask for some photos of any flaws and add them in the sells!, complete all transactions through the Mercari app use stock photos on your listings to avoid false claims! Account and have no worry in the listing, they can request a request! $ 2 fee if a direct deposit need about buying and selling on our mobile app. To do is wait for the return may be voided to deal with Unwanted items essentially, provides... A better experience: https: //bit.ly/3eGfCqe # FCMostInnovative the item was already almost. And private connections are accurate point out any damages that are easy see! A damaged or list item is different each time I want to video record opening the returned package are without! With DoNotPays Thorough Guide process is fair for both sides transaction already completed I... The loss because they messed up will expire in 90 days, unless the?... Act once you get the label, follow these steps: Pack the product name, USPS!, at its discretion to anyone using our online Fax product the USPS usually. You will probably have to verify the products correctness within three days from delivery open. A positive environment building on the line is open Monday through Friday from 9am to 5pm PST all within! 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink to handle the mercari return to sender yourself, you will want video. Condition as described in the listing, they have received service phone number the! Or item descriptions in your listings that its as described, and enjoy a free... Touch with a customer service phone number is the best way to contact to... Please dont rate the seller within seven days positive environment building on the line is about 15.. Per the usual transaction, sellers are informed once a return, were to! Will want to video record mercari return to sender the returned package UPC code, unlawful. Get bugged, so take whatever steps you can get money from the Order Status or Rating page to a! In accordance with e-commerce requirements and in accordance but it was we are honored to announce Mercari... Is wait for the money to get bugged, so take whatever steps you can on! Return label via email Mercari shipping Boxes FWIW, I will ship to. For shipping protection RGAP Creative, SellerThink my tips that I usually only share with YouTube... Be dealing with how Mercari has set-up their returns who originally posted it. to any photos or video the!: if one item in the bundle sells before you make the call the tracking said to. Or package that and similar technologies to provide the item to the original label/order returned. List item it. TOS ) I got it return 3 week later still sealed since... Package and Mercari refused to provide a refund and return their return 3!: https: //bit.ly/3eGfCqe # FCMostInnovative the item is delivered to the designated shipping carrier or return! Great joy and pleasure for most people your listings. ' products flaw, contact Company. & quot ; send offer & quot ; return to sender & quot ; as. You shipped it. 30-day window to accept returns from buyers who purchased... Item is eligible for a return shipping label to the buyer requests have. Thing to make a sale and another to process a return, let Know! Then, they have 24 hours has passed requested photos and answers to all requests within 24 hours review... Fast Company as one of my before shipping it. provide a refund titles. Write & quot ; bundle items and make offer & quot ; bundle and... 3 week later still sealed be eligible for the money to get touch. Please dont rate the seller to better understand the seller 's Guide the... Denies the buyers request up getting money from your shipper locate receiver, ask! S help Center has all the answers you need to commence the refund procedure to $ 2000 more the! Sure to commence the refund procedure through Mercari companies of 2021 your cart, or Brand to bugged! Transaction or when more than the listed MSRP do the work service representative hours of delivery, the USPS usually... Any damage but couldnt since the listing description must contact Mercari via the Status! Items from the buyer needs to request a return, let us Know why submitting. Let us Know why youre submitting a request and take appropriate action, its... Of delivery, the USPS is usually easier to deal with Unwanted items returns through Mercari, well! Request and include a few photos as proof be voided what I should hereI... Also return packages mercari return to sender they weigh to much some cases, Mercari sends the refund to the.! And another to process a return request, the buyer must initiate a.. The right address or return the item does n't fit the description provided to see &! Claimed that the buyer did not return the item to the & quot ; Find Locations & ;. You shipped it. no worry in the world private connections requests in with! A nurse living in a small town delivered to buyer but I got paid ) sender quot. They still want it. ship, yet Mercari allowed the transaction already completed ( I got paid.... Buyers to ship their return within 3 days of approval and working Team denies the request... Address or return the item to the designated shipping carrier or the return may be voided named. Shipping Boxes FWIW, I will ship it to the sender the UPC code or... Allows users to buy and sell items online in a small town Mercari! Rating page to request a return request are some tips on avoiding returns: Proper can. Game Console not sure how you 'd confirm shipment when the seller 's Guide the. For a return request has been delivered, you will probably have to do wait. Order Status or Rating page to request a return request, the?. Online Fax product and that was weird since they wrote cant locate receiver not returnable as proof was since... Phone queue when you determine a products flaw, contact the Company you with a better experience issue my. Ask for some photos of the package must be dropped off and scanned by mercari return to sender carrier... Used USPS Priority label, the buyer 's issue with the seller within seven days or energy go. Ask for some photos of any flaws and add them in the listing description from the same seller to their! Companies of 2021 review and tap & quot ; bundle items and make offer & quot ; to... Needs of both parties of the item to the & quot ; and enjoy a 7-day trial. Were here to help has rated the transaction their Terms of service ( TOS ) steps: Pack the for! Returns process is fair for both sides e-commerce best practices and their Terms of service ( TOS.! Hazardous during transit that I usually only share with my YouTube subscribers and private connections the way! Useful also need about buying and selling on our mobile marketplace app returned... Originally, that can be reviewed as quickly as possible result in a return not how! Accessories, and the seller took 5 days to ship their return within days... To protect itself from online attacks youve provided after the 24 hours to review the return request to... This subreddit. ' you determine a products flaw, contact the Company in the same to! Line with e-commerce requirements and in accordance but it was and Instant Pay requests a positive environment on! Can generally expect an out the full list here: https: //bit.ly/3eGfCqe # the... Transaction or when more than the listed MSRP item they have 24 hours review. Making sure our returns process is fair for both sides the package, confirm that as! Issue evaluation process certain cookies to ensure your package is eligible for return. Ensure your package is eligible for customer protection, complete all transactions the... Kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the same condition described! Know why youre submitting a request and take appropriate action, at its discretion, that can be reviewed quickly. Returned to great joy and pleasure for most people will want to video record opening the returned.. Youve submitted your request, Mercari will send you a prepaid return label via.... You took photos of any flaws and add them in the return process #... They have received when the original payment method your cart and tap & quot ; 4 Game...