If you are an Amazon Prime member you can get free 2 day shipping and free returns. Used to be a 5 star plus site over 7 years ago. Not happy. 86. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. Well I went outside to do some pruning and added water to birdbath. $204.99. $26.90. Made my first and last order here! Impossible to reach without hiring someone. This Design Toscano review surveyed the brands website and other sources to find an answer. They refuse to get back with me! Returns 5. Made my first and last order here! I just love it. Terrible customer service and ordering experience, Please people don't order from this company. Patio Garden. Tip for consumers:run away as fast as you can! Worst, rude, unhelpful, uncaring customer service EVER!!! Well I went outside to do some pruning and added water to birdbath. After 25 years of association with this company, no more. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. Nothing of the bad reviews happen to me.the delivery was fast. It manufactures and sells statuary, historical reproductions, furniture and home decor. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. I ordered two push plates online 7/19/22 for a total of $49.67. Other options are as follows: Most out-of-stock items take 30 days to come back online. The Customer Service at Design Toscano is very, very poor! If you would like to exercise your right to opt-out of having your personal information shared in this way, please email customerservice@designtoscano.com. If you ordered from another statuary place called Toscano years ago, please be sure you have the right one, because this is the wrong one! Not acceptable. BBB Business Profiles are subject to change at any time. To initiate a return follow these steps: Design Toscano1400 Morse AvenueElk Grove VillageIL 60007. What wasn't suitable was sent back at no cost to myself. I have noticed a change in the types of items being sold on the site. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Therefore, I called them today (12/11/20). Or call us at 1-800-525-5141. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. Ms. Kathleen Matej, Vice President of Customer Service. Angel, Dove, Bald Eagle, and Owl wall sculptures. Discover coupon, promo and discount codes. Outdoors Garden Center Outdoor Decor Garden Statues Design Toscano 28 in. Please use a valid email. 2 Bald Eagle mantle statues. Cant even give a zero-had to put a 1 as they do not let you leave it blank, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. $65.90 $ 65. Little details missing, features placed upside down, and damage upon arrival are all common complaints. All Curbed Features [Curbed National], The 8 most important principles of interior design. As a business owner in the service industry I'd have no customers if I treated them even close to this way. Yes i do. I ordered a grim reaper table for my son for Christmas. FREE delivery Tue, Feb 21 . It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. More About This Product When you buy a Design Toscano Out of this World Aliens Extra Terrestrial Small Statue online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. On OUR dime. Drekar, the Viking Longship Collectible Museum Replica Ship Model is exactly like the one found in a museum, made from designer resin. This is 7 months later. 01/29/2021. Amazon Business Everything For Your Business: Amazon Fresh . The Design Toscano range includes many types of statuary and decorative furniture from zombie and Gothic style pieces, to religious and animal statues. Included in this set: The outside of the globe features a real replica of a 16th century nautical map provided by the National Museum of Science in Florence. Space planning is key, and less really is often more. In total the company has more than 6,000 products available. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. H, 14 lbs. How do I protect them from further damage? When going online to shop at Design Toscano - it is like entering a dream/fantasy world. Peeking out from between your shrubs and veggies, the fossil looks as if its just been uncovered after millions of years. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! For the fact that I had already prepared it and my home for this piece, I was told that I cant return. Shop products from small business brands sold in Amazon's store. The Dying Slave by Michelangelo Sculpture. wonderful excellent choice I made very much satisfied. No answer. You unpack it all only to find that the quality is pitifully poor. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. The scabbard is made from faux leather with real, etched Roman detailing with a belt loop. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. Positive reviews (last 12 months): 66.7%. But let me pump the brakes, in case youre new to Design Toscano. They refuse to get back with me! Fast Food Nation Eric Schlosser 2012 Explores the homogenization of American culture and the impact of the fast food industry on modern-day health, economy, politics, popular culture, entertainment . I was renovating a room, and finished in time to receive the statue, and I waited. It's as if the material expanded and made the statue split. Design Toscano medieval gothic Steampunk decor steampunk accessories cyberpunk decorative accents desktop figurine statue home and office man-cave collectors cyberpunk action figure and vintage lamp industrial goggles mask Michael Stopka owns Design Toscano. In total the company has more than 6,000 products available. We ordered two items from DT, thinking it was a different Toscano site from years ago. Tuck your Design Toscano garden sculptures in with your plants to bring a playful, other-worldly vibe to your outdoor space. Nothing was offered.This will be my first and last order with Toscano. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. I purchased 2 art deco style lamps and one console cabinet. Anyone can write a Trustpilot review. I even got a discount on the order by going to Retail Me Not. Design - definition of design by The Free Dictionary To conceive or fashion in the mind; invent: design a good excuse for not attending the conference. However, I will not accept rudeness from staff. Measuring 22 dia. Customer service always quick to respond with very helpful hints. Will always return to them for my decorating needs! Love it. A map of projects from across the country that present an overview of his incredible career. I based this reviews on one purchase only but will definitely reorder again from this company. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] Show more Added today I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Design Toscano continuously offers new products to help homeowners create the perfect space, whether that be indoors or out in the garden. $226.86 $ 226. SeeMapiful, an online poster company that allows customers a chance to customize their own wall art. They have 43.3K followers on Instagram and Facebook combined. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. My first experience with Toscana was very good. Gain trust and grow your business with customer reviews. So I screen shot all this to customer service and said there have til the end of the week to refund my card and I'm going to BBB right now to complain.what is wrong with these peopleterrible, 1st of 6 Pieces Does Not Disappoint Doves of Peace, POOR PRODUCT FINISHINGSubmitted August 6, 2019I purchased five outdoor garden sculptures last year (2018), from Design Toscano.Four of them are showing signs of deterioration, with the greenish-black paint flaking off in big patches. Design Toscano has many bones, dragons, and gothic ephemera to throw at you, from end tables to a bottle opener with a faux bone finish. (Dont you hate when a real hand slips in there?). In this Design Toscano review, well be focusing on Design Toscano outdoor statues, mainly their angel and garden statues, as well as in-home accent pieces that tell stories and draw attention. Be aware. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Our Design Toscano-exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist nature and lends its quiet countenance to . Robbing Peter to pay Paul comes to mind! I live in Florida and placed it outside in a screened in porch. Today I saw a refund for $33 appear, but the price of the statue was $65. If you or someone you love has been the recipient of either a bacon-themed gift from Man Crates, or a headlamp for spying on the neighbors, then this is the Design Toscano niche for you (as is this boomer dad gift guide). BUYER BEWARE!Jay HighlandBayfield, CO. Design Toscano ships most of their products around the world. The company designs 90% of their decor themselves, and has over 6K products to choose from. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. Nothing fell on it, no one played with it, it just had sat there. We use dedicated people and clever technology to safeguard our platform. SPRINGTIME SAVINGS! I really love this place, I highly recommend shopping here! The Customer Service at Design Toscano is very, very poor! b. Makes me wonder how a company can stay in business run the way they are. So, this Design Toscano review turned to the internet to find out more. Yes i do. See Less Weights & Dimensions Specifications Additional Documents This beauty is completely hand-crafted, from the stringing of the sails and dragon bow and stern, to the painted dark wood. My first experience with Toscana was very good. They deserve 5 stars from me, my husband, my dog who loves the leopard plaques and the gargoyles and everything else that looks realistic, and also my debit card who feels tremendously lonely when I don't buy Design Toscano in any given month. Their website presented it as though both were in stock and the total was $49.67. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. Most companies charge when the item is shipped. Sealing the paint is the customers responsibility! Though there may be some flaws, their items are quite affordable as well, considering they resemble fine art statues and collectibles that are easily worth thousands. Marble umbrella vessels (2). 3. This piece is amazing. Cs was supposed to get back to me but never did. The alligator mold is great and the paint was beautiful before it went into the sun. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. https://en.wikipedia.org/w/index.php?title=Design_Toscano&oldid=1048807541, This page was last edited on 8 October 2021, at 03:02. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. You can also buy them individually if preferred. Design Toscano BEAUTIFUL BRONZE SCULPTURES MAKE YOUR GARDEN A STATEMENT PIECE YOUR GUIDE TO SPRING SAVINGS! I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products. This brings up a valid point, as buyers are more likely to complain in a review than they are to comment on something positive. The bad reviews seem to go with the changes in the types of products being offered now. Apply for a Home Depot Consumer Card Overall, weve learned that the products Design Toscano offers are aesthetically pleasing and that they have an extensive range of themes and eras. So my daughter never got her Christmas gift. Privacy Policy. I bought two push plates. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all historical replicas. Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything! Were independently supported by our readers and we may earn a commission when you buy through our links. Used to be a 5 star plus site over 7 years ago. Restoring any closed widgets or categories. Terrible company!I online ordered a mermaid statue for a Christmas gift on Nov 28. perfect for backyard display, or as a cabin living room companion ).I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. Though the chess set is not included, Design Toscana has a variety to choose from. It was left outside all winter. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Give them a minimalist cleanse in the Japandi design aisle. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. Order two gargoyles from them. The refused to refund. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. It all started with Design Toscano co-founder Michael Stopka traveling around Europe as a consultant in the late '80s, visiting castles and museums, and coming to the conclusion that there's an. 90. Used for indoor use. Products that go with this End tables, lamps, coffee tables and more . I even checked my spam folder and it was not there. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. Prior merchandize was good, thus 2 start vs. one. Save my name, email, and website in this browser for the next time I comment.