As always, we love your feedback and your questions, so shoot our success team an email any time! To register the application: Log in to your Kaseya VSA account. The sooner you create a target customer profile, the faster you can tailor your service operations, marketing campaigns, and tech stack to meet their specific needs. The team at BrightGauge is one of the best partners we work with because of both their passion for the software but also their responsiveness to any of our requests. I've not seen anything else that makes it so easy to create reports for clients or internal use. N/A. Cannot recommend enough. By granting ownership over a piece of the business (in the form of dashboards), your techs will feel like they are an integral part of your team and your clients will also benefit from knowing they have a dedicated technician looking over their systems. Get this, plus much more, with our Enterprise Plan. Reserve your place now! Enter the following Redirect Url: https://apps.brightgauge.co/api/kaseya-vsa/redirect/ How the Integration Works: We highly suggest you RSVP to each webinar now! BrightGauge's ConnectWise Sell integration is not Certified under ConnectWise Invent. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. These guys are awesome!! Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. Their support is the best I have ever worked with in any industry. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. We have metrics that pull data from CW, LT, and our phone system. Use the image cropping tool to edit and fit your image for display. Reserve your place now! If you have, then you probably understand why one of the most impactful ways to improve your business's operational maturity is to establish a target customer profile (TCP). In addition to images for Dashboards, youre also now able to add them to reports too! BrightGauge complements ConnectWise by putting the metrics you monitor most often side-by-side into a seamless dashboard. BrightGauge is so impressive in how it assembles that data that any MSP using it now has a great tool in their arsenal to show clients the value of their MSP services. That, and the service from Brightgauge is excellent. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Having this data at our fingertips takes the guessing game out of where we can improve., See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, MSP financial health and early warning score calculator. I've seen a nonstop evolution of the product. With the ability to upload a photo for more context(or just for fun! Every relevant gauge on each dashboard will be filtered by what you selected (so all of Robs gauges will be filtered for his 5 assigned clients). Fantastic product and a fantastic team to work with. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Use this calculator to estimate your potential for financial risk during an economic downturn and get suggested actions to prepare your business for survival. Like we said before, we love hearing how youre using your BrightGauge, so feel free to drop us a line and tell us whats working for you. In this CEO Growth & Profit webinar, Peter showcased how narrowly defined technology standards launch a domino effect of improved efficiencies. If you just want it to work, put it in your budget. Monitor, troubleshoot and backup customer endpoints and data. - The tool has a clean and easy interface and getting what you want in an attractive format is simple. Even if you can't attend the live webinar, well still email you the recording. As we've dived deeper into the product, BrightGauge has completely transformed our help desk through live dashboards and metrics as well as every department. With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. This container can be resized just like other gauges there. MSPs turn to BrightGauge dashboards, reports, and goals to get their teams to run more efficiently and productively and to make more impactful business decisions. The engagement with the customers is much better. 29 Default KPIs Unlimited Dashboards Unlimited Reports I ran into a bug where a report did not display exactly how I wanted, they had it fixed how I wanted by the following day. Peter also shares how to approach changing your target customer profile, and he provides tips on managing relationships with current clients who may no longer fit in your TCP. (If you are not already logged into the University, you will need to click the link twice.) Even if you can't attend the live webinar, well still email you the recording. Get creative here. With that kind of visibility, you can prevent anything from falling through the cracks. Connect a Datasource The reports that we can now send to clients look 1000% better than anything we were able to do before. You will see them move these requests every month. Users can also display data with embeddable gauges on public sites. Taking it a step further, Peter also provides suggested solutions for common pain points around constructing and maintainingthose standards. Automatically capture and input data points into charts to quickly identify and analyze patterns and trends. Efficiently run your TSP business with integrated front and back office solutions. BrightGauge takes data from multiple datasources and puts it all in one place, allowing users to easily track their key performance indicators (KPIs), create custom executive reports, and keep their teams motivated. The dashboard is going to be fantastic for our NOC. BrightGauge. within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. BrightGauges ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. ConnectWise Professional Services - Custom Reports, Dashboards, & Forms. If you have the opportunity I would also highly recommend attending their onsite training sessions. As always, we love your feedback and your questions, so shoot our success team an email any time! The first place I send them is to BrightGauge. Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. Only registered users can view documentation.After signing in, we'll redirect you back here. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Before I switched, I did my research. But youve also got to make sure that youre meeting your team members need to feel ownership. As always, we love your feedback and your questions, so shoot our success team an email any time! Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Only registered users can write reviews.After signing in, we'll redirect you back here. 2023 ConnectWise, LLC. What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). They go above and beyond expectations. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Putting this kind of responsibility in the hands of each technician speaks volumes. BrightGauge lets you choose how you view your data, what integrations to implement, and more, giving you more control over how you do business. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Peter also shares how to approach changing your target customer profile, and he provides tips on managing relationships with current clients who may no longer fit in your TCP. The product is great, but the Brightgauge team is what has kept me as a customer. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Now, BrightGauge allows us to have a constant live view of our business! Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. The tool is easy to use and can reach not only into Connectwise, but into many other data sources. They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. Stephen McCollum, First Call Computer Solutions. Show off your data with embeddable gauges on public sites. First comes the target customer profile, then comes driving technology standards. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. A Dashboard For Every Member of the Team to Own. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. Enter a Client Name (e.g., BrightGauge). BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. We have started using it as a front end for ConnectWise when I need to work tickets even. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. Compare GoTo Resolve vs. Nable N-sight RMM using this comparison chart. A quarterly business review (QBR) is a recurring meeting between a company and its clients where they discuss service delivery, satisfaction, and future expectations. Terms. They really listen to the channel. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. Your KPIs. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. Additionally, with BrightGauge you can create powerful, automated ConnectWise reports in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. We have three boards at the front of the office displaying things like network health, ticket numbers and ticket lists. In Kim's dashboard, you'd . I hear from prospective clients every week about the need to deliver professional, clean and relevant reports to their clients. But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. Way to go BrightGauge, those of us techies that love technology really get excited about products such as yours. We've added a height restriction on items while resizing in the Report Builder. Want to show your prospects how quick you are to respond to tickets? The Scorecards are perfect for any company following the Traction Enterprise Operating System. Praharsh Anesitty Venkata Sai, Xterra Solutions Inc. BrightGauge reporting, dashboards and Scorecards provide great value. BrightGauge can be used to take data from CloudRadial and display it in a graph format (this is done via Dropbox as a data intermediary). 2020 ConnectWise. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. 24/7/365 network operations center of expert technicians at your service. Solve staffing issues with managed services to support your team and clients. Please reach out directly to BrightGauge for integration implementation and/or support. You can upload image files up to 5MB in size. Snapshot gauges automatically take a daily, weekly, or monthly picture of your metrics - like end-of-day ticket count - and pin it onto a chart. If youre curious about how BrightGauge and ConnectWise can simplify your day-to-day operations, check out our free whitepaper, How BrightGauge and ConnectWise Partner to Make Sense of Your Data. Peter provides tips from the best-in-class on how to employ and update your technology standards. Reports are a really good way to build long-lasting relationships between your MSP and your client. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. View your data as its happening Dashboards make it simple to see whats happening live. That's why top performing MSPs have mastered the art of conducting value-driven QBRs. However, in order to leverage your tech tack to reduce complexity and improve profitability, you'll need a plan of action! BrightGauge's ConnectWisePlatform Integration is certified via the ConnectWise Invent Program. Feeling a true sense of ownership in their role. 1. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. After a night of struggling with developing reports from Kaseya and ConnectWise, I searched for a better solution. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. They welcome input and take action! 24/7/365 threat monitoring and response in our security operations center. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. Especially when working in a service industry like ours, its kind of a necessity to build a history with clients and know that history in an effort to provide better service. As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. 2023 ConnectWise, LLC. Kate Quattlebaum, Netrix Information Technologies Inc. BrightGauge has brought our company to the next level! Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! We can now (easily) pull and present "real time" data that is both on point and easy to visualize. This presents a consistent brand regardless of the solution used. Since then, more than 1,900 customers around the globe trust BrightGauge - a ConnectWise solution - to drive growth through real-time dashboards, automated reporting, and goal management. Our clients are always impressed with the reports we are able to provide and live dashboards. In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. Having this data at our fingertips takes the guessing game out of where we can improve., Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Secure and streamline client access to devices and applications with strong authentication and SSO, Monitor and manage security risk for SaaS apps, Zero trust secure access for users, locations, and devices, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. And so on and so forth. Once you have chosen your image it will appear on your dashboard filling the entire image container. Automatically, every month. We work directly out of brightgauge. Create historical trends of data that matters, like end-of-day ticket count. When I submit a support ticket, I get a response and a suggestion or resolution. Rather than going to the RMM tool and getting some reports out of its engine, and making some out of connectwise, then, lets be honest, those reports aren't great. Eliminate shared admin passwords and protect customers from security threats. We have been working with BrightGauge for over two years now. After reviewing the why, Peter jumps into the how. Formerly known as Autotask Endpoint Management, Datto RMM allows you to perform network maintenance tasks remotely. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. NOTE: Spaces are limited. When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. IT Documentation by ITBoost Centralized, intuitive IT documentation. That's why top performing MSPs have mastered the art of conducting value-driven QBRs. Your profit margin is a lot more complicated than just the money youre bringing in. You can upload image files up to 5MB in size. We have been working with BrightGauge for the past year and are delighted with the results so far. and choose to filter each dashboard by clients. Even setting up my excel reports or SSRS, i then have to copy and paste all that info into a word document and format it properly for the clients. Lets say you have 5 techs on your team with a total of 25 clients to manage. Note that this restriction is being applied on ALL items. We are always skeptical about new tech companies as well as how good their support will be. Dashboards & KPIs by BrightGauge KPI dashboards and reporting for real-time business insights. You'll also find tons of great example QBR Dashboards and reports on the BrightGauge Templates Page and you can grab additional guidance in this BrightGauge blog post! BrightGauge has empowered us to make decisions and be pro-active in our services than re-active. helps hold us accountable. It's quick and easy. (By the way, this is just one example. Login in to your BrightGauge Account. Absolutely fantastic experience so far! N/A. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. BrightGauge Menu Bar The top menu bar provides quick access to all of your BrightGauge resources and settings and is available on every screen within BrightGauge. In Kims dashboard, youd filter by the 5 clients assigned to her. I would highly recommend BrightGauge and their team to any MSP looking to take their business to the next level. Unless you have access to public dashboards with your subscription, a BrightGauge login is required to view a dashboard. With the Snapshot tool, metrics are turned into charts automaticallygiving your customers more transparency into your work and freeing up time for you to focus on other tasks. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. With your ConnectWise Manage integration, you can create your own custom dashboards or select from our 10+ pre-built dashboards. Using that NOC/Operations center as an example, heres a really simple way to assign each of your techs a ConnectWise Automate-specific dashboard that he or she can own completely.