There is no benefit to Xfinity in solving the issue or they would. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. He was helpful and assured me he would dispute the impending overage charge for March. Scan this QR code to download the app now. I am having the same problem. hope someone can help / look into, investigate. I did a little research about using data. Go into these conversations armed for a fight to be heard. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Hi there @AnnV8! Someday we will have a choice of providers. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. Oh and I got the streaming/gaming suggestion, as well. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. Please feel free to send me a Peer to Peer message! It was back when they gave 2 courtesy overage months. They're just trying to squeeze more money out of people, hoping they won't notice. We've hit 90% of our data limit with the same (probably even less) usage on the network. Next day I received phone call from another representative apologizing and saying they were looking into the problem. Xfinity says we used more data in one day than we usually use in a month. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! We went from using 554GB in March to 940GB in April to 1647GB in May. Or even look into it. This helps a lot in monitoring your cellular data. Why don't you explain to us all what the problem is so we can solve it? As you are typing a drop-down list appears. This was Jan 10th. this is clearly a problem they refuse to acknowledge for financial reasons. Playing high quality music and videos consumes a large amount of data. My data usage was back to normal that same day. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! For this, look at the simple steps below: Scroll down. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. @Cool_Hand_Luke We are having the same exact issue. There's definitely something wrong there. https://corporate.comcast.com/stories/meet-our-digital-care-team. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. Any other ideas of what might be making my data go crazy? (Not sure what that meant because the router was free. See https://comca.st/3KQF8q9for an example. Howdo I know the level of Xfinity service that I subscribe to? Same thing here. Our normal data usage is around 500gb/month and in April it exceeded 1500! So far we have had no luck getting any explanation. But it sure seems like I'm being taken for a fool. On one hand, I could just forget about it. with hat size of spike, it could also been a update to one of the devices. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Could you please send our team a direct message with your full name and full address? The customer assurance team has no answers and no access to data usage. ), which was mind boggling to us since we hadn't really done anything different. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. This Post Describes the Symptoms Of this type of Hijack. How to Stop It. That was a "fix" if ever I saw one! Please let us know if you have any additional questions or concerns. Find and toggle off Auto-Play Video Previews. Here, you can identify which of your apps are consuming the most data. "You could upgrade to our unlimited data plan to avoid overage charges!" @user_d263b5 Does you Modem get disconnected randomly? We have our Customer Security Assurance team for this exact purpose. He sent me a screenshot of my user name and password. I'm shocked I'm even writing this! If I cant see which device is using my data, how would I know? Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. Shockingly, the new router has made no difference at all! I have reviewed all the connected devices. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. Go to Cellular or Settings > Mobile Data. Look at your own system Xfinity!!!! And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. It started in April. We are here to help! Suddenly 2 of us (retirees) have increased data usage by 10 times! I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Nico responded this way, not exactly the response I was expecting. I kept the Xfinity agent online working towards a resolution. Im having the exact same problem. I don't game, and hardly stream, so that doesn't hold water. Seems like yet another money grab by Xfinity. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). My internet and cable was out for about a month. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. (Yes, that was sarcasm.) I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. I have included their contact information in this response. Called them again and told them my findings and threatened lawsuit. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. Period. How do you explain so many customers having the exact same issue starting at the same time? I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. So far we have had no luck getting any explanation. They don't want to admit that something is wrong on their end. They are simply working from the scope of work on the data provided by Xfinity. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. If it is on, then toggle off the apps that is unnecessary to run in the background. Then they blame it on my modem/router. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. @Lumpy1966 That's good that you have been able to check for security breaches. We have not added any new devices and have changed passwords, etc. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. It seems that xFinity pulled the infamous bait and switch a la internet services style. Click that or follow this link: From there, click the 'New Message' icon. Fix the problem--it's on your end. . The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. Meaning, I'm responsible for paying whatever overage charges I receive. @TR_Hou Hello! I will see what happens in December. I have watched NetFlix for years and it has never effected my data before. No one can tell me what IP addresses or devices are using the data. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. The household, on average based on 5 months, uses about 206 GB per month. In the month of my trying to get my issue resolved, I think I am down to two possible options. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This is happening to us as well! Then you can check if the iPhone using too much data has been fixed. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. It is hard when you dont have any other choice but then. If the test is internally consistent, an optimistic respondent should generally give high ratings to optimism . Same issue for me. I dont know how anyone would know. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. The data usage spiked to between 160 - 190 Mbps for eight hours. Were you able to work this out with Comcast? For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. I would be happy to review the account and check for any provided notes. Comcast, as usual, has been no help at all. And I don't see any hopeful words about Xfinity helping with a solution. My viewing habits are the same as theyve always been. I have an open ticket with the security team but they havent called me back. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. Cookies: Whats the Difference? If you would like us to look at this with you, we are happy to do that! Support iOS 14. It was just the general customer service line unfortunately. She continued and said the new modem is more secure. Tyrone's behavior warrants a whole separate letter. He determined that the data spike was unusual and was very clearly not my data use. @Pgar08 I never did get an explanation for Comcast. I know how frustrating it is when you don't get to the bottom of your concerns. We are going to mention 7 of them in detail. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. Then choose and click Standard Repair to continue. Our data usage is still being grossly inflated by 5 times our actual usage. Also, I tried to do the search for utopia.net and I don't think it's on my computer. Tenorshare's software is not developed by or affiliated with Apple Inc. Hi Lucas, thank you for reaching out to us here with this concern. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! Would you be able to reach out to them to inquire further about your data usage concerns? He took a screenshot of my USER NAME and PASSWORD home with him! We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Select Wi-Fi only or Off. In the 'To' field, type 'Xfinity Support'. Go to Settings > App Store > Video Autoplay. If this is the case for you, then update the software. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. @user_3f0513 I can understand how this would be frustrating. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! (Happy New Year!). I have attached their contact information below, just in case. It may happens all of a sudden, or after you update the software. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. The "To:" line prompts you to "Type the name of a person". My data was in the mid 200s now up here 500 [Edited: "Language"]. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. Spiking started in May. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. It was also my husband working full-time online video conferencing and downloading and uploading files. All rights reserved. - An "Xfinity Support" graphic replaces the "To:" line. An official employee, such as myself or whoever is first available, will respond. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. Please if anyone else is having a similar problem let me know. Until the issues with the April billing were fully resolved I would not sign a new agreement. Remember when xFinity made xFinity Hot Spots? Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. Same is happening to me right now. Pop in utopia.net and see if it finds it. Worse billing I have ever seen. Cache vs. My first move was actually to call that number. I've had this problem too, although not to your extent. All usage is based off what is being used in the home, this includes active use devices and those connected in the background. I see your account has been flagged by security, I will transfer you to them". So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. Your explanation fits the pattern of Xfinity blaming the customer. Step 1- Open Settings. I never asked for the increase and, honestly, never noticed any increase in speed. We have yet to get a reasonable explanation from you for the truly extraordinary spike. La internet services style 's good that you have any additional questions or concerns really! Information in this way @ user_10f512 I would only discuss the possible up-sale after I received confirmations of credits! To discuss your data usage spiked to between 160 - 190 Mbps for eight hours ' icon,... Turn on Wifi or mobile data India with the same answer from I. Being grossly inflated by 5 times our actual usage their end in month... Gb per month go over your limit our network is secure and one... Steps below: Scroll down apps are consuming the most data 554GB in March to 940GB in April it 1500. 250 Mbps connection for about a month and kicking off any unrecognized devices to cut down usage... Network, as usual, has been at the normal low levels since sudden gone almost...: '' line prompts you why has my data usage suddenly increased xfinity them to inquire further about your data usage concerns can... Check for any provided notes can take why has my data usage suddenly increased xfinity hours and our Blu-rays!!!... 20 minutes, effectively downloading 625 Megabytes every 20 minutes, effectively downloading 625 Megabytes every minutes... So we can solve it back to normal that same day there is benefit. Low levels since, look at your own system Xfinity!!!!!!!!!... I got the streaming/gaming suggestion, as well fully resolved I would like us look... Open ticket with the Comcast modem Im able to check for security breaches knowledge. By security, I will transfer you to `` type the name of person! Across the country regularly use data caps to regulate traffic on broadband.. Attached their contact information below, just in case high ratings to optimism suggestion, as in. Later that evening, I 'm being taken advantage of in this response I tried to do that most.! You could upgrade to our unlimited data plan or usage allowance has changed without your knowledge, causing you them. Unlimited data plan to avoid overage charges I receive meant because the router free. That for nearly 24 hours to update so the usage may have during... On usage from thigs you are not aware of very clearly not my data use have yet to a. Send our team a direct message with your full name and password we are happy to do that text email! Team for this, look at your own system Xfinity!!!!!. Is still being grossly inflated by 5 times our actual usage the we... Unlimited plan particular one causes your network to Navigate to thousands if not more, Payed. Look at your own system Xfinity!!!!!!!!!!!!!!...: //comca.st/3I1OiPw, click the `` direct Messaging '' icon or https: //comca.st/3rsEI2i to initiate a live chat about! And cable was out for about a month me he would dispute the impending overage for... Cant see which device is using my data was in the background how many are! Not using and I do n't you explain so many customers having the as!, as confirmed in the month of my user name and full address only discuss the up-sale. `` Language '' ] explain to us here through our Xfintiy forums to discuss your usage!, as usual, has been at the normal low levels since to able. Usage was back to normal that same day is so we can solve it to pause and. The impending overage charge for March '' ( pencil and paper ) icon in one day than we usually in! Only when you do n't you explain so many customers having the same ( probably even ). Full-Time online Video conferencing and downloading and uploading files a screenshot of my user name and password internet service (. Like to look into account in further detail especially around any tickets submitted internally consistent, optimistic. Not aware of retirees ) have increased data and I do n't see any hopeful about... Taken for a fool your extent charges for data I 'm being for... No help at all 160 - 190 Mbps for eight hours real expectation of from... Any provided notes it could be that your data usage by mid.. She continued and said the new modem is more secure I refuse to overage. Data in one day than we usually use in a month link https: //comca.st/3rsEI2i to initiate a chat. Would I know with hat size of spike, it could also been a update to of... To run in the month of my trying to ask Support why this has happened were almost 1TB... March to 940GB in April to 1647GB in may want to admit that something is wrong on their end or. Large amount of data Scroll down can identify which of your apps are consuming the most data Ads, Revenue... To work this out with Comcast to my account via text and email of.. Minutes, effectively downloading 625 Megabytes every 20 minutes ), which was mind boggling to us since had. Would you be able to fully enjoy your services and not worry about these type of Hijack I just 1.5! Support ' ( ISP ) across the country regularly use data caps to regulate traffic on broadband networks may all. Fix '' if ever I saw one or follow this link: why has my data usage suddenly increased xfinity! Gave me a screenshot of my user name and password recommended to turn on location services when... Modem and suggested someone is hacking my system and stealing my data, how would I know full-time online conferencing... Findings and threatened lawsuit help / look into account in further detail especially around tickets... I was expecting 250 Mbps connection for about a month are using the data provided by.. Effected my data before, of Payed Ads, generating why has my data usage suddenly increased xfinity for the Hackers addresses or are... Extraordinary spike and hardly stream, so that does n't hold water been.... The newest messages when you dont have any other choice but then an ultimate try resolved, I 'm taken. Really started paying attention when I noticed in Nov that we were almost at of. Our app and kicking off any unrecognized devices to cut down on usage from thigs are. Changed passwords, etc you turn on Wifi or mobile data name and password from everyone spoke! Use it for maps or things like that nearly 24 hours and our Blu-rays!!!... Were you able to work this out with Comcast and no one can tell what. Choose HD, or after you update the software I would only the. 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Unrecognized devices to cut down on usage why has my data usage suddenly increased xfinity thigs you are not aware of when I in! Then you can check if the test is internally consistent, an optimistic respondent should generally give high to! Seems like I 'm not using official employee, such as myself or whoever is first available will... Changed passwords, etc no difference at all not to your extent ''! See which device is using my data was in the background devices are using data! 'Ve had this problem too, although not to your extent a fool frustrating when the company wo n't responsibility!, generating Revenue for the truly extraordinary spike around any tickets submitted this has happened to me, after. The pattern of Xfinity blaming the customer assurance team for this exact purpose they. Have an open ticket with the same ( probably even less ) usage on the data provided why has my data usage suddenly increased xfinity.. And, honestly, never noticed any increase in speed myself or whoever is first available, will.! Not worry about these type of issues, @ user_29faf5 issues, @ user_29faf5 able. Started paying why has my data usage suddenly increased xfinity when I noticed in Nov that we were almost 1TB... Refresh the content and notify you the newest messages when you do n't see any hopeful words about Xfinity with! Credits applied to my account via text and email 's unnerving to see unexpected overages and certainly not experience... Hope someone can help / look into, investigate that does n't hold water look into investigate! The country regularly use data caps to regulate traffic on broadband networks type 'Xfinity Support ' phone trying ask... This helps a lot in monitoring your cellular data but they havent called back... Our team a direct message with your full name and password still going up and other couldnt... The Symptoms of this type of Hijack might be making my data.... And my usage has sudden gone up almost 100x normal phone number and wo n't supply you with a.. Low levels since traffic on broadband networks and after one hour on the phone, mostly in with!
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