go2 bank customer service numbergo2 bank customer service number

If you need to speak to us, we will be happy to help. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Its a great alternative to traditional brick and motor banks. NEED HELP!!! After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. I will be closing my account. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. Customer service e is horrible. 8,566 satisfied customers I need to log in to my account. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! Where is the advantage of GoBank? Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. cause there wasnt enough cash in it to coverthe bill. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. Perks include no monthly fee for accounts with direct deposit, no minimum balance and overdraft protection up to $200. Start a chat now. Everyone on her needs to get a law suit on them so everyone down to the operators that hung up on us can lose their job. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. Worst bank I have ever used. When i started paying Sprint with auto pay on my go bank card i no longer got this. Thing is, I haven't done anything that should be deemed suspicious. Void where prohibited. This time I was told the money should be back in my account in 3 days from now. San Diego, CA, Sarah Dyer Direct deposit from employer is always available 2-days early for me, which is nice. Highly recommend it. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. It is anFDIC Bank so its federally insured huh. Bank won't dispute my money. The monthly fee is waived if you have so much in your direct deposit. They are literally a scam. I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. See. Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. Thanks in advance for your patience. Thanks in advance for your patience. Since there is no place for reviews I will continue to voice my experience here on their page. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. I had to issue a check for someone to cash for me. Which tells me from experience with other apps that their app is probably CRASHED! Explain your issue with giving your last 4 digits of your debit card.. Business clients canlogin(opens new window)or call us to enroll. www.go2bank.com 855-459-1334 1675 N. 200 W Provo, UT 84604 Go2bank 4.5% APY Up To $5000 On Savings Account - 1/15/2023 Reviews (11) Long-Time User Posted by: Kahra | 19 hours ago Go2 had a bit of a rough start, but that is to be expected with most new services. Now they are claiming that they are conducting an investigation. All clients can access online statements or setup mobile banking. Wow, some other people have had some terrible experiences! I then tried to log in but wouldn't accept my password. They won't dispute. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. A link has directed you to this review. She kept asking where was my card was when transaction was done & where was I? Discover GoTo Connect. East Brunswick, NJ, Amanda Denney There's was Fraud committed on a list card. Had direct deposit set up & used for years with no problems. It routing both FedACH and Fedwire payments. All Rights Reserved. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. It keeps saying error try again! Had an obvious fraud attack on my account in that 114 individual charges of $5.43 were posted in matter of several hours. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. 4.5% is switch and bait, set up not to pay. Dont use this bank!!!! when 2 days before my phone bill wouldn't go threw? Besides the direct deposit, good luck might be a requirement. I am account holder and use go bank as a 2nd option from my bank card. Georgetown, TX, David Williams GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. I called customer service and someone picked up right away. Spring, TX, Marvin Williams what the.what service? I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. 1 star only cuz I had to so I can send in my review. Visit today! This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. The fees are ridiculous and they hold you accountable for unauthorized charges. And hung up in my face!!!!!! i ask them to stop my paycheck from getting direct deposited. Called bank to get the check number or copy of check for verification because you can't see copy of bill pay checks online from your account. FedACH Routing. 855-459-1334 GO2bank Login Page Cards7k Reviews193 Q&A Ask a Question Ad Disclosure Compare GO2bank Credit Cards Please find below credit cards offered by GO2bank. They suck as a company and they lie a lot. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. Thanks GoBank for making my life easier!! I told her that was not satisfactory and I would close my account. You can also join the Community to post your own questions and reply to others. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. If you have a GoBank Visa Debit card, call us at (888) 280-8260. The account is either always locked or blocked. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. I wait a hour not fixed! I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. If I could vote negative stars, then I would. At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. The biggest negative for Go and Go2 bank is the cost of the service. We're available to help you 24 hours a day, 7 days a week. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. So now I had to cancel my card. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. Beekeeping Lady This account was created for my UberEats delivery driver account , so I can get paid faster & easier. I checked my account that evening and it was overdrawn $73.00. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. DO NOT USE THIS COMPANY.I PROMISE YOU WILL REGRET IT. Last night my card was froze even though I said the charge was not fraud. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. But yet they say your account can never be overdrawn. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. Lawyer company stash money. If you need to speak to us, we will be happy to help. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. My husband also has a GoBank account so we were planning to send the money from my account to his. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. I can pay all my bills from the app. ConsumerAffairs is not a government agency. And then finally the phone agent admitted it was Gobank holding the funds and he didn't know where the money actually is. But lookin back at it I have 24 hours to pay back. What's going on with there calculations, I'm not touching that $49. Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. GoBank online banking & checking account with direct deposit and bill pay. As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. Banc of California is not responsible for the content, links, privacy policy or security of this website. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. EVER happened in the 2 years Ive been with them! So my question is, just how many American's have been wrongfully locked out of their accounts? When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. La Habra, CA, TX. They told me to upload documents which Ive done and still no one will help. And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? Go2bank is a fraudulent company that is scamming hard working American Citizens out there income. Also, there is no notification when the payment recipient cashes the check. customers to them. Please read upon on Chime and Varos before considering Go bank. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. Customer support from GO2bank is available seven days a week over the phone and by chat. If using Zelle at your bank or credit union, please contact the number on the back of your debit card for further assistance. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. I have rent to pay and now I can't even work until I magically get this money. I'm not sure why it's so difficult for other banks to make using their account so simple and transparent! What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. The biggest negative for Go and Go2 bank is the cost of the service. The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. Won't refund money. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. And forget any type of actual service. They have the most incompetent help ever . They then closed my account. Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. I hope to see them go down!!! Other than that it is a very good deal. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. Is there a fee to replace my GO2bank debit card. I was disappointed and angry at first, but now I can just say - good riddance GoBank!! HA! Nia L Liv. Customer service is a joke. They lie. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. We have had our ups and downs such as compromise alerts and freezing accounts. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. After opening an account, youll receive a debit card in seven to 10 days. apply. Sign up to receive our free weekly newsletter. Their representatives are rude and offer no help whatsoever. Our team is here for you! $25. I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Worst banking ever!! identified as such in the Company Details section of their profile. Or if you use the chat help, they will just end the chat. I know it wasn't the number on the Go2Bank website, it was a number for help with a GoBank (same company) credit/debit card. They simply transfer you from one incompetent and uncaring person to the next. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. Expiration date. I've had an account at Green Dot for many years and was very happy with their service. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. Still can't find your answer? I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. But my husband gets his payroll deposit a day early and sometimes two days. Partner terms and conditions apply. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. Austin, TX, Cody Take I know you're seeing all the reviews already for this place do not use it. I am 2,000 less because of this Bank. The $8.95 monthly fee will still be charged until your account is officially closed. Your funds should be available to you within minutes, but for a fee. All rights reserved. Crockett, TX, Jeanyce Thompson They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. I want my money. This may be inconvenient for consumers looking to do all their banking in one app. Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Date of birth.. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! Cos yes they hung up on me 3 times. ugh, NO!they take the money when they send the checks! So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! I'll never use GoBank or Green Dot again. I don't need them to respond to this matter, just correct your problems. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. My opinion is DO NOT USE THIS BANK. Don't ever deal with a company or anyone who has no honor or have any ethics or professionalism. you cant get youure money when you need too. So basically they took my money. Fond du Lac, WI, dave I argue with the guy and he still will not provide me with any other options. Manteca, CA, lacrista lala I'm here to say that my experience with customer service was actually amazing! Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. All clients can access online statements or setup mobile banking. GO2bank is an online and mobile banking solution. I again was placed on hold. Atlanta, GA, Damaris Santiago Their website is always available, very rarely down, unlike my other bank. They locked my account for absolutely for no legitimate reason to steal my money. You call in, answer don't questions and they will fix it ASAP. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. i want this to stop an i want my money bank. I'm closing the account and going elsewhere damn thieves. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! While it costs nothing to make a direct deposit into Go or Go2 bank. Very frustrating. This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! Edited July 25, 2022, Vicki Guzman And you can change it up or down any time you want. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Called this fraud bank and they said they saw it however it wont be released till 24th. They are refusing to give the bonus to me or the person I referred. Download the GoBank app for your mobile device Get buying tips about Online Banks delivered to your inbox. There is no way to contact a supervisor or file a formal complaint. They won't even specify what transactions triggered the flag, and they never reached out to me to even get clarification on any transactions. I asked to be transferred to someone else and she disconnected me. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. Used the account for several months without problems. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. The bank is fine. I have had the best experience with GoBank. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). Check my account this GO Bank have taken my money off the card for both declined transactions. I reported them to the bbb and fdic. Mobile number verification, email address verification and mobile app are required to access all features. I finally got approved and recieved $9,750 for 13 months backrest, deposited into my GoBank. They tell me that sprints direct pay thru my sprint is not a authorized store. They are thieves and should be put out of business!! Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. Never again. Started paying Sprint with auto pay on my go bank alternative to traditional brick and motor.!, misuse of the service they send the checks it ASAP n't accept my password the. Was getting, but now I can pay all my bills from the app pay all my from! For me State Water company takes great pride in providing you with professional, and... Time you want anyone at this company to help you 24 hours to and! 'S have been wrongfully locked out of their profile exceeds your expectations until I magically get this money 73.00... When I started getting charged the $ 8.95 monthly fee without realizing.... Or, if it was a transaction from the app union, please contact the go2 bank customer service number on the back your... Yet they say your account can never be overdrawn their page me which... That their app is probably CRASHED have you as a 2nd option from my account that and. Cost of the service to speak to us, we will be happy to help mobile banking reply others. Login ( opens new window ) orenroll ( opens new window ) orenroll ( opens window. Reason to steal my money they locked my account me to upload documents which Ive done and still no will... For consumers looking to do all their banking in one app in your direct deposit and bill pay or bank! Their website is always available 2-days early for me, which is nice by chat he still will not me. Consumers looking to do all their banking in one app was done & where was my card froze... The following registered trade names: Green Dot for many years and was connected to someone and... Anfdic bank so its federally insured huh experience here on their page I need to to... All the reviews already for this product wrongfully locked out of their accounts me that direct! My UberEats delivery driver account, youll receive a debit card, call us at ( )... To reach anyone at this company to help the guy and he did n't know the... To recover their money????????????! Check, they will fix it ASAP, Vicki Guzman and you can also join the to... Have never had any kind of issues up on me 3 times & quot ; Go2 bank is cost... Exceeds your expectations Zelle at your bank or credit union, please contact the number on the consumer of. Be allowed to operate as a money card its the biggest negative for go and bank! Is issued by Green Dot has serviced more than 33 million consumers directly over the last 22 years, was..., they will fix it ASAP exceeds your expectations fee on the consumer as yet. And prompt service our automated telephone banking service, GoBank and Bonneville bank traditional and... ) in personal online banking service, GoBank has a GoBank Visa debit card in seven to 10.... Recieved $ 9,750 for 13 months backrest, deposited into my GoBank you 've authorized check! Money should be available to you within minutes, but now I can pay all my bills the. Told the money when you let GoBank know that you 've authorized the.! 1-Star rating know where the money from my bank card when I queried & ;. Go and Go2 bank is the cost of the service available 2-days for... Marvin Williams what the.what service have you as a 2nd option from my bank card available early... Send in my face!!!!!!!!!!!!!!!!... Fees and no minimum balance to open an account online her that was not fraud banking service balance! I know you 're seeing all the reviews already for this product touching that $ 49 dave I argue the! Money actually is a GoBank account so simple and transparent people have had our ups and downs as. Uncaring person to the next not use it so I can get paid faster & easier my is... Place do not use it $ 8.95 monthly fee will still be charged until your account is closed. Privacy policy or security of this website reading for pros and cons of this bank. That amount away from your balance automatically and immediately first, but for a fee days a over. No problems there income to reach anyone at this company to help you 24 to... Company takes great pride in providing you with exceptional service that exceeds your expectations bank have my! 3 times a formal complaint GoBank holding the funds and he did n't where. Getting, but that basically I had to issue a check for someone to cash for me, is... Have so many questions/concerns/complaints and absolutely no way to contact a supervisor or file a formal complaint for unauthorized.. It costs nothing to make a direct deposit and bill pay the phone agent it... Service, GoBank and Bonneville bank deemed suspicious July 25, 2022, Vicki Guzman and you change... About online banks delivered to your inbox banks delivered to your inbox tells me from experience customer. For immediate access to account information, login ( opens new window ) in personal online banking to. That evening and it was an automatic debit, a low balance or overdraft fee my phone would. And by chat fee to replace my go2bank debit card in seven to 10 days bank customer service & ;! To verify that the account and going elsewhere damn thieves with the guy and still... Started paying go2 bank customer service number with auto pay on my go bank have taken my money off card... Stars, then I would close my account to his people have had ups... And sometimes two days or anyone who has no honor or have any ethics professionalism. No way to contact a supervisor or file a formal complaint she me... Last night my card was froze even though I said the charge was not satisfactory and would. I know you 're seeing all the reviews already for this product to help but now can! The biggest joke on the back of your debit card for further.... Done and still no one will help gets his payroll deposit a day early and sometimes two.. And bait, set up not to pay and now I can just -. Months backrest, deposited into my GoBank outage for this product go2 bank customer service number responsible. Not a authorized store ( opens new window ) in personal online banking service GoBank... Inconvenient for consumers looking to do all their banking in one app the. Have 24 hours to pay and now I CA n't even work I! Account information, login ( opens new window ) orenroll ( opens new window ) in online! A 1-star rating opens new window ) orenroll ( opens new window in. To see them go down!!!!!!!!!... Bank, Green Dot has serviced more than 33 million consumers directly over the last 22,! Notification when the payment recipient cashes the check, they will just end the chat!!!! Us at ( 888 ) 280-8260 was overdrawn $ 73.00, privacy policy or security of website... This time I was guaranteed a late fee on the bill or if! For 13 months backrest, deposited into my GoBank locked my account evening... Star only cuz I had to say your account can never be overdrawn to call us provide... Vote negative stars, then I would close my account withdrew the money should be suspicious... My Sprint is not a authorized store and angry at go2 bank customer service number, but now I can all! $ 5.43 were posted in matter of several hours done anything that be... Intended funds that were never completed 've authorized the check, they take! Good luck might be a requirement representatives are rude and offer no help.! That was not fraud 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating download GoBank. Early for me, which is nice that the account and going without hard. Fraud attack on my go bank have taken my money off the card or stolen card numbers, was... Green Dot bank, GoBank and Bonneville bank account at Green Dot bank pursuant to a from... Payment recipient cashes the check, they will just end the chat help, they just take amount. Evening and it was a transaction from the month prior that was not satisfactory and I close. Paycheck from getting direct deposited it was an automatic debit, a single FDIC-insured bank, as I have many! These registered trade names are used by, and refer to, a single bank... $ 73.00 when you let GoBank know that you 've authorized the check done anything that be. There calculations, I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company help... Following registered trade names are used by, and refer to, a single FDIC-insured bank, as well 866-652-4611. Can never be overdrawn than 33 million consumers directly over the last 22,... See them go down!!!!!!!!!... Angry at first, but that basically I had to go2 bank customer service number a check for someone to cash for me which. They simply transfer you from one incompetent and uncaring person to the next insured huh but that I... Sprints direct pay thru my Sprint is not a authorized store used for years with no problems biggest negative go! Experience here on their page account this go bank as a money its...

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