We just purchased a coffee table that happened to be too big for out our room and other furniture, we thought no problem because we can return it since we did not use it and we just left the warehouse to pick it up. the tape was rolled up and attached to the back of the buttons to secure it. We have yet since the 1st insident received a call back. Currently my experience has bee BAD. To further add insult to my stupidity for not researching the recliner pricing prior to purchasing on it on impulse, I found out Ashley brick and mortar stores will price match OTHER retailer pricing. The quality was amazing and the prices felt right if not, very reasonable. There were like 7 or 8 things we had to point out to them to remove from our bill. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. The person I talked to today said the delay was because the items were ON BACK ORDER!!! Stay t;uned! Every store policy is deliberately set up to protect them and totally screw the customer. It is impossible to talk with any rep, local or national on the phone. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. Their quality sucks and their product warranty is even worse. When she lifted the cushion there was velcro on the reverse side. After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. Called to be told it's not on the truck because it's not in stock!!! An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. Put down our deposit and he said if we needed anything to let him know. Gift Ideas: Fun Subscription Boxes & Delivery Services. 09.29.21 Still No Update. Tonight a sleeping bag on the floor will be my bed of choice. It didnt make any difference. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. Then manager Mike(big liar) promised to have the bed delivered on Friday 09/06 by 6:00pm , then they called us and said there was a delay and we will receive it on Saturday 09/07/19 between 8:00am and 12:00 noon , it's now 2:00pm and we haven't received the order , I just call them and they said that we should receive it by 2:30pm . I attempted to call their helpdesk because it was the beginning of the pandemic no one answered and I left a message that was never returned. customization options, fabric swatches, scheduled deliveries, subscription service and swaps allowed . Oh! We ended up having to pick all of our order at least 3 weeks later. Within the three months a technician had to come and fix the padding on the foot rest and tighten the frame. Ashley has a few different colors of fabric and styling choices to pick from. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. I do not recommend Ashley furniture to anyone and I will never purchase anything from them again. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. free shipping in our markets on any order, fast! I was very upset and wanted answers. They told me they could have a technician do a repair in a few weeks, but where the hell am I supposed to sleep while waiting for their technician? We will not buy, nor do we recommend anyone buy from Ashley. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! That was a fraudulent statement which later they blamed on our salesperson. We wanted a sleeper sofa. However, here is the process that I must go through to resolve: 1. Items came damaged and the delivery people damaged the walls (hole in wall) moving the chairs in. The right side of my couch broke not allowing me to recline. Do I recommend Sealy Mattresses from Slumberland? It kept telling me the store was closed which it wasn't. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. WithiClean Fabric from La-Z-Boyyou can relax and stop worrying about stains. These local manufacturing plants employ and support the local economy. especially if it is on sale. I called Ashley Furniture and was told they'd get right back with me to solve this. If you will be using an elevator to deliver the furniture, be sure to measure it as well. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. It had big chips in the veneer all across the front. He literally changed my mind. We do not have indoor pets. First off, I walk in and as 2 female employees are 2 feet away from me and NO GREETING WHAT SO EVER. we made our first purchase back in July for them to 1-not deliver on time 2-not even deliver the FULL pieces! What's more disappointing is that we were so ready to drop if he had just been a little nicer, friendlier and a better communicator. The previous reviews of poor service and furniture is not just talk; it is real! She told me to call back in a week and see if they received the order showing its through PayPal. What to Pack for Turks and Caicos in 2023 for Men & Women, 45 Top Designer Brands in 2023 for Clothing, Bags, Shoes, & Jewelry. They have gotten so bad that the cushions have been bunching in the middle of the seats making it uncomfortable to sit. Kent Reclining Loveseat 4.3 273 Reviews $429.00 Hot Buys! I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. There are also sections for baby and kids furniture and sustainable furniture if youre looking for something eco-friendly. The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. The pros: Versatile array of designs and price points to fit most budgets. I called immediately to let customer service know. I, previously had bought Ashley furniture in the past and didnt have any problems, decided to purchase a new bed. Bought Furniture 4 months ago From AshleyCurrently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. Terrible customer service and nobody seems to care. The first photo is to illustrate how the sleeper attaches to the sofa. They didn't call us. I guess they have a 15 minute window left? We placed an order back in July for a new bed set to be delivered to our new home November 1, 2019. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. It finally came on 11/29/19 and not only was one piece damaged, the other pieces had a terrible finish as confirmed by them. Price Range: $ to $$ What To Buy: Coaster Eastern Ojai Upholstered Headboard$310.77 and Coaster Writing Desk$181.49. And tried to check the status of my order on Nov 8th. PROS I have emailed and called over and over to get a conclusion but they keep giving me the runaround or don't get back to me at all. Thankful, Ashley has drivers like Terrell and dispatchers like Shatara and Cassaundra who do the best they can contribute to save Ashleys customers. To say my first experience with Ashley Funiture was a disappointment is a gross understatement. Needless to say, he is worth coming back to this store. Kids actually marked on cushions so able to use plan and since they no longer carried this line they had to give product value. I will never do business with this company again! WILL NEVER BUY FURTHER FURNITURE FROM THEM AND TELL EVERYONE TO STAY AWAY. DO NOT SPEND YOU MONEY IN THIS PLACE. You should try calling customer service only to be put on hold for 15 minutes and then hung up on. The back on the other part of the set is loose. Bed slats missing. We were told by our salesman that we would receive a $300 gift card. Today I am grateful for one employee, the only employee of this company, out of many that I had spoken with prior, who took me to the finish line and saved the day! I didn't hear from them at all so I called on the 20th only to find out that apparently the guy I spoke to didn't put in my file that I would accept a partial delivery (I call bogus on that). A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. No lumbar support at all. Ordered a couch beginning of October with promise delivery in 2 weeks. I've escalated but no resolution. We notified the salesperson who said he must have hit the wrong button. We don't live out of town in fact we are in N. Medford (not far from the store). Not what I asked. ashley sleep mattresses starting at $129.99 dining room tables starting at $99.99 beds starting at $189.99 sofa and loveseat sets starting at $879.98 recliners under $600 hundreds of styles available in-stock & fast delivery shop in-stock just for her mother's day gifts shop mother's day easy-breezy backyard bliss I don't have people in my house to destroy things. Calls to corporate are directed to overseas individuals with no records of the transactions because they claim it is a locally-owned store. Founded in 1964 in eastern Tennessee, England Furniture is a family-owned and operated home furniture retailer. This was my first purchase with Ashley of $1399. So we signed the papers and paid in full. After weeks they sent us an entire sleeper frame and not just the part. Watch out, they sell you a package and then tell you it's no longer available and you are forced to buy something available at double the price, and even then you won't get all your furniture in one delivery, still waiting after more than 2 months. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. Why is it up to me to double, triple check on my delivery?? So far, so good on the sofa we bought from Ashley (thats the only reason for the second star), but they were outlandish about the dresser we also bought from them. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! I'm appalled and would never recommend your "brand" to anyone. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! We don't need lifetime furniture. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and. The LEGS OF THE COUCH were not attached! I have never experienced such awful customer service. I call two days after Kevin placed the order to confirm the delivery and i find out HE QUIT! Hello to everyone who wants to buy furniture in Ashley, stay away from that store, you will buy damaged furniture, get false promises of good quality and good customer service. Ready to Identify Deeper Insights Across? I tell him he's being extremely pushy. I had to call family members to get me up. #1 rated online furniture store, Wayfair. Today is Wednesday, STILL NOTHING. So pushed delivery out again one more week, with yet another request for morning delivery because of plans. She is among the elite for the excellent customer service she gives. 16 East 34th Street, 15th Floor, New York, NY 10016, Derech Yitzhak Rabin 33, Givatayim, 5348303, Israel, 800 District Avenue, 1st Floor Burlington, MA 01803, 218 Northwest 24th Street33127, 3rd Floor offices 303 and318, WeWork 50 Miller St, North Sydney, NSW 2060, Rua Jaceru, 225 - Vila Gertrudes, So Paulo - SP, 04705-000, Rod. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business. Theyre both well-known brands and have been in business for many years. honor their warranty. You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! No delivery issues, delivered on time. Really?! I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. In addition to the top categories above, Ashley offers a wide array of other home products, such as: Ashley HomeStore can be found across North America and in multiple worldwide destinations. It was much to heavy. (1) Marketing practices are really deceptive. Slumberland has an overall score of 4.1, based on 56 ratings on Knoji. I had THE best time, and awesome service. For starters, Ashley says it will only match the price of items "sold and fulfilled" by one of five online retailers: amazon.com, wayfair.com, overstock.com, target.com, and hayneedle.com. I guess they think the fourth time is the charm. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. Please think twice before ordering from them. I have had it for 5 nights and have not had even one good nights sleep. My husband had put this table and the stools together, and he wasnt over the moon about the quality of the table as he was putting it together (he was also a little unsure of the glass part it seems to not lay perfectly flat in the center). I would never recommend this place to anyone. I will never go back to this location and corporate/management should really handle their employees/sales. They simply dont give a damn. Can't talk to a supervisor because they won't transfer you to one. What a joke! The $550.00 I spent for my warranty is worthless. It is a shame because every time they say "Did you read the contract when you bought it? NOTE: THE ASHLEY REPRESENTATIVE RESPONSE: "Actually if you read the first paragraph of your warranty booklet you'll see that YOU DO NOT have a warranty for the sofa. Now we are back at the Ashley Homestore looking for answers and Sales manager F. is attempting to help but as we told her our issues, she began to become hostile and speaking to us in a condescending tone. We've called, we have complained, and we have written to them (no response). When I was about to walk out he was very rude. At first he seem very hesitant to deliver our couches once he stopped into our foyer. We value your privacy. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". It is support service responsibility to address this issue. Of course, he didnt want to see the video. We arrived a couple of hours before closing. Oh wait we can. My 80 year mother needed a recliner chair. My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. I'm a long Time Ashley customer and I will continue. La-Z-Boy currently offers a wide variety of options when it comes to customizing your furniture. They were so Kinda and patient with us. Not only that, there are NO PRE-DRILLED holes TO attach them. We had an amazing experience with salesperson Tyler Boshart yesterday. Just wish I had read your reviews before going in this place!