Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Even had the audacity to tell us that they saw no damage the first time. The average salary for Mungo Homes employees is $44,494 per year. Scripted responses are not the same as personalized responses. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. I just want my yard fixed and that terrible smell gone. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) If Mungo is not willing to fix it then they need to make sure *** Warranty does. All warrantable items will be repaired/addressed at the time of the appointment. as of today I have received no call from anyone about these repairs. BBB reports on known marketplace practices. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. Complaint [protected]. The duct to the roof was straightened but it caused another problem. Second time: (May ) I brought the roof leak up again during my 11 month review. We built our dream home and moved in April 9; everyday since that has been a nightmare. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. *** said that the type of material that they laid on the floor is out of circulation. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. He ONLY replaced the stone he never checked the other ones. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. In August, the homeowner expressed concern of the leak reoccurring. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The brick that fell from my home was large, heavy, decorative brick. My husband and I are purchasing lot 55 in the *** community. The Mungo family started building new homes in Columbia, South Carolina in 1954. Five weeks after the initial incident and my roof still leaks when it rains. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. You can also call us on 020 3856 6068. My husband showed him the home inspection report. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. We have been in contact with Mr. to address his areas of concern when the weather permits. International Association of Better Business Bureaus. 5.0. ALL REVIEWS. 4 Reviews. Who buys a home with land they cant enjoy! It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. I received a warranty of six months from the customer service rep following this correction. Mungo Homes is shady and want you to correct there mistakes! Homebuilder Reviews Mungo Homes. Thank you. Ft. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. Winston Ridge, March 2023. We were also never told the driveway's shape would be different. Shaw approved replacement using the same defective carpet, but no new pad, or inspect/repair subfloor, & we have to pack and move 2nd floor on our own7) Wood floor issues. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. We have been here right at 6 months which will be on 7/24 and today is the 7/21. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Ashton Woods 7. Submit a complaint and get your issue resolved. Claim it and get a lot of features. Mungo was negligent. Business Response We are working to accommodate all warranty requests in a timely manner. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! Fourth time: (October ) The same leak has returned again. 48% of Mungo Homes employees are women, while 52% are men. Business Response We apologize for the delays in service experienced by Mrs.. Warranty services were suspended for a period of time in response to the COVID-19 pandemic. He gave me the number of someone named Billy who arranged it. He came out and took photos. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. He never checked the other stones. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. Gaps 3/8 to , bowing,curling. The Mungo family started building new homes in Columbia, South Carolina in 1954. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. We purchased a new construction build in May. The offer was accepted by the homeowners. SOLD APR 6, 2023. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. He informed me it was sewage and I needed to contact my builder. I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. They were negligent and should keep their word to reimburse me. Really, we wanted the yard level why would we remove anything. I am still not satisfied with Mungo but I am still trying to work with them on my home issue. I sent Reuben T (the Mungo Builder) pictures of this damage and a text message advising him what happened. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I do not accept the "he didn't know" excuse. Cant upload all but I have my proof! Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. #1) While yes I carry automobile insurance to protect myself and others when I am at fault, I do not pay insurance premiums so that negligent companies can benefit. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. This is Mungo Home's Response when we requested the issue be resolved. Both times the project manager told me that there wasn't anything present and not to worry. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. Check out schools near 5806 Ogeechee Rd #315. . Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage Had it fallen on me or one of my children, it would have caused severe injury, even death. The key was never provided. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. Business Response Thank you for contacting Mungo Homes Customer Care! More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. Why should my hard earned dollars that pay for my insurance policy, pay for Mungo's negligence? Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. We will review all foundation/grading issues as well as any unaddressed warranty items. Was able to work schedule as needed. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. That is our complaint with the warranty company (filed separately). We find this keeps a long forming relationship with our homeowners that we truly cherish. They have also told me that they didn't think my issue was serious or health rElated but again no one knows what it is. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. Our lot is not graded in this manner. 1,356 IMDb 6.3 1 h 27 min 2010. Since then, there has been significant rainfall, and my back yard has eroded much worse. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. This business is in an industry that may require professional licensing, bonding or registration. We, the homeowners, we able to discuss our grievances with the company. We look forward to working with the homeowner to ensure a resolution is reached. You guys drop the ball and should work with us. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. At or around September my toilets started doing the same thing again. Supervisor was fair. The purpose of our visit will be to help identify any potential structural issues. This has went on since December . A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. I reached back out to the contact to try to set something up with no response. Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. Mungo Homes Customer Support Earns Excellent Rating. $434,870. Upon her initial report to us, we conducted two mild tests of the substance. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. Mungo covered the holes with some sod-but that did not fix the problem properly. We were told that now the whole thing has to be replaced. Mungo Homes of North Carolina is constructing a house next door to ours. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. MLS # Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . Current Employee, more than 3 years. This is the case in our home. 3ba. Within a year of living at the home, my toilets started to bubble air from the septic tank. Mr. Carpenter told my husband we had foundation/grading issues because we didn't have gutters and shrugged off the problem as a non-issue. Flooring spec /GC said it didn't have coating.8) Water issues. We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. The Warranty Manager continued to tell.us Mungo would make it right. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . Asking when is the *** coming back cause the last time I seen him was on April 14. Pay was received in a timely manner. We desire to be treated with respect and not pushed off to the side because we are a young couple. 5bd. I purchased a Mungo home in June. Office hours. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. We have been nothing but cooperative in this process. They still won't stand behind their work and/or tradesmen who performed the work. Please take note of my experience when you are shopping for a new home! The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. We said how and where are we going to get 30k in 24 hours.